Refund Policy
At Smith Butch Signs, we are dedicated to providing exceptional truck striping
and lettering services that help your vehicle make a bold statement. We understand that, in some
cases, the end result may not meet your expectations, and we are here to ensure your
satisfaction. Please review our Refund Policy below, which adheres to U.S. consumer protection
laws, and contact us with any questions.
1. Customer Satisfaction Guarantee
- If you are not fully satisfied with the truck striping or lettering services you received,
please contact us within 14 days from the date of service to discuss your
concerns.
- We will assess the situation and, if applicable, offer an exchange or store credit. In cases
where we have made a mistake in your custom design, we will offer a rework or refund.
- Refunds may be issued for defective work or errors made by our team that affect the quality
or appearance of the service. Customization errors will be reviewed and corrected as needed.
2. Refund Eligibility
- Refunds will only be issued if the service was not completed as agreed upon, including any
errors made in the truck striping or lettering process.
- If your order was customized, personalized, or if special materials were used based on your
specific request, refunds will only be granted if there are errors in the final product due
to mistakes on our part.
- To request a refund, please contact us within 14 days of receiving the
service. You must provide a valid receipt or proof of service for any refund request.
3. Exchange or Store Credit
- If you would prefer an exchange or store credit instead of a refund, we are happy to
accommodate this request. Items and services must be returned or discussed within 14
days from the date of service for exchanges or store credit to be processed.
- The exchanged work must meet the same standards as the original service, and adjustments
will be made as necessary. Any costs for additional work will be your responsibility unless
a mistake was made on our end.
4. Non-Refundable Situations
- Refunds will not be issued for services that were completed correctly as per the initial
agreement or if the dissatisfaction is due to customer preferences after the service has
been completed.
- Once a service is completed, we are unable to offer refunds for changes or requests that
were not part of the original contract or agreement.
- Items that show signs of damage or misuse after the service has been completed will not be
eligible for a refund.
5. How to Request a Refund
- If you wish to request a refund, exchange, or store credit, please follow the steps below:
- We will respond to your refund or exchange request within 3 business days
to confirm eligibility and next steps.
If you have any further questions or concerns about this Refund Policy or our services, please
don’t hesitate to reach out. At Smith Butch Signs, we are committed to ensuring
every customer is satisfied with their truck striping and lettering services.
